We value the total satisfaction of our customers. If for any reason you are not completely satisfied with your order, please contact us by email email@example.com within 14 days after receiving your order, indicating the order number or sending the invoice for purchase. You must indicate which part (s) you want to exchange or return.
Under the terms of Decree-Law no. 24/2014, of 14 February, the Customer has 14 days after receiving the order at the address chosen by the Customer, to return or exchange his / her (s) article (s) if you find that they have defects or other non-conformities in relation to the products ordered, or simply by giving up, without the need to expressly state the justifying reason.
If the Customer decides to exchange or return the purchased item (s), OH, MONDAY reserves the right not to accept them if they show signs of use, have been washed, have no label in the original conditions or in any way damaged by misuse.
The article (s) must be sent in its original packaging, with all the respective components present there, accompanied by the original invoice, to the following address:
OH, MONDAY! Cruz da Popa Business Nest, 2645-449 Alcabideche
The shipping costs associated with the exchange / return will be the responsibility of the customer. OH, MONDAY! assumes no responsibility in the event of loss or damage occurring when the returned product is sent.
Upon receipt of the item (s) you wish to exchange or return at our premises, we will proceed with its treatment within a maximum period of five working days. In case the return is confirmed, the amount will be returned to you through the same payment method.
Refunds are only made to the account / card that gave rise to the purchase.
In the case of a simple exchange of article, color or size, then, after checking the availability of this product, it is sent to the address you indicate in the exchange process. The customer is responsible for transportation and the costs inherent in sending the products returned for exchange.
OH, MONDAY! is not responsible for the misuse of its articles, nor for the incorrect washing of them. We always suggest that you consult the WASHING / USE INSTRUCTIONS on the labels of the respective products. In the JOURNAL tab of this website, you can also find tips on how to take better care of your pieces.